FAQs Archive - Page 2 of 3

Q: Do I have to create an account to place an order?

Yes, after placing your order you are asked to register / create an account so you can easily access and duplicate your previous order and don’t have to insert your billing and delivery details again in case you'd like to subscribe again in the future.

Q: How do I pay for my order?

If you order our launch special, we offer the following payment methods; EFT, PAYFAST, and Snapscan. PayFast allows you to do an immediate bank transfer. Once you place an order you will be redirected to PayFast’s secure payment gateway. Snapscan allows you to pay via your mobile phone if you have set this up. You will be redirected to a page showing the Snapscan QR Code for you to scan, and your bank will ask you to type in your secure OTP code for additional security. If you subscribe to our regular plan, PayFast will ask for your credit card details, and payments will be deducted from your credit card every Friday, until you cancel (with a minimum subscription duration of 2 weeks). So don’t panic if you place your order for example on a Wednesday, and you check out there is a R0 payment shown. This is because the first payment will be deducted on Friday.

Q: Why does my order value shows R0 when I check out?

Since our will be deducted from your credit card on a Friday each week, the cart value will show zero when you check-out since no payment will be deducted yet, this will go off on the first Friday thereafter.

Q: Can I order for a couple of days each week?

Yes, if you are a returning customer and sign up for our regular subscription, you can choose to receive a lunch box for 3 / 4 / or 5 days per week, and select your optional smoothie preferences for those days.

Q: What is the minimum duration of my subscription?

At the moment we offer a launch special for 2 weeks (10 days) at our participating schools for first-time customers. After these 10 days, your subscription will automatically end. We offer a regular plan for returning customers at our participating schools, with a minimum subscription time of 2 weeks (10 days), which automatically continues until you pause or cancel.

Q: What if I want to order for more than 1 child?

At the moment for the Launch Special, it works as follows: If you would like to add the same product for another child at the same school or a different school , please use the quantity tab indicated before adding the product to your cart. If you would like to add a different product for another child at the same school or a different school , please add a new product to your cart We offer a discount on our Regular Plan if you have two or three children ordering the same lunch box combo. We offer a 5% discount on your total order value if you order for 2 children. We offer a 10% discount on your total order value total if you order for 3 children or more. To redeem your discount, use the coupon code ' 2buddies' for 2 children and ' 3buddies' for 3 children. If you would like to add the same product for another child at the same school or a different school, please use the quantity tab indicated before adding the product to your cart. If you would like to add a different product for another child at the same school or a different school, after completing your first order, please complete a new order for your other child (unfortunately our subscription system can’t make this any easier, we’re really sorry!), and don’t forget to use your coupon code on both transactions.

Q: What if we are on leave or my child is sick?

Unfortunately you can’t skip or freeze any days during the 2-week (10-day) launch period. For our regular subscription, we offer the flexibility to freeze your package during certain events (private holidays outside the school holidays/ other absence), by pausing your subscription before Thursday 8 pm for the freeze to be activate the first following Monday (for the entire week until you re-activate again). If you only want to freeze it for a few days, just pop us an email 48 hours in advance! My Lunchbuddy operates only during the school terms.

Q: What product choices do you offer?

Every lunch box contains a portion of fresh fruit, a nutritious mid-morning snack, and a main lunch meal. The fruit and mid-morning snack are vegetarian and identical across all our lunch boxes. Only the main lunch meal is different across the two product options that we offer; Our Vegetarian Buddy contains a vegetarian main lunch meal every day of the week. Our Omnivore Buddy contains a mix of non-vegetarian lunch meals (fish/meat protein) – and vegetarian lunch meals– on different days of each week. With our regular subscription, you can choose to receive a lunch box for 3, 4 or 5 days per week. You have the choice to add a 200ml smoothie to your lunchbox for your selected days if you want to give your child an extra health boost during his/her day at school.

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