FAQs Archive - My Lunchbuddy

Q: How does My Lunchbuddy work?

It’s really easy, you order online, and we’ll take care of the rest! You choose your lunchbox preferences online, and select the school you want to get it delivered to (limited delivery points for the launch period) and make payment via EFT or our secure payment option, Payfast or Snapscan. One we received your order, we will freshly prepare your child’s lunch box early every morning during the subscription term. We deliver it to your child’s school every morning in time for their morning snack. Your little one enjoys really nutritious and yummy food. For every lunch you buy from us, we give a meal to a food-insecure buddy via our partner organisation lunchboxfund.org.

Q: How do you package the lunches?

We use bio-degradable boxes for the food and glass bottles for the smoothies that we collect, sterilise and re-use.

Q: How do you donate one meal for every lunchbox sold?

We donate a fixed amount per lunchbox sold to our partner organisation Lunchbox Fund, which covers exactly one meal for a food-insecure child. 100% of our donated funds are used for the meals for these vulnerable and food-insecure school children.

Q: What time will the lunchboxes be delivered to the school?

The lunchboxes will be delivered to school between 9 and 10am, in time for the morning snack time.

Q: When should I place an order for delivery next week?

If you sign up before Thursday 8pm, your subscription will automatically start on the first Monday thereafter, as we need 4-days-notice to include you for that week’s deliveries. If you sign up after Thursday 8pm, we will include you in the following week’s deliveries, starting on a Monday. Please note that no orders can be processed on Fridays (as this is when payments are processed), so orders for that following week are open again from Saturday onwards. Please note that we do not deliver during public school holidays, and usually start our deliveries one week into a new school term (which we will confirm at the start of every new term). In weeks with public holidays, we’ll make sure you’re not paying for these days, and the subscription value deducted from your credit card will automatically be adjusted.

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